In recent times, one might have heard the phrase “Cloud Based IVR”. However, what does it exactly imply? What importance does it have in the field of interactive voice response (IVR)?

From the purpose of IVR, IVR Hosting service or Hosted IVR, which permits users to layout and install telephony applications on their own IVR is referred to as Cloud Based IVR.

It likewise got its name to sound as “Cloud Computing” in order to carry the specialized telephonic application developer with the general web/computer application developer.

Cloud Based IVR ultimately allows any developer of computer applications to add the function of telephony to the software applications they develop.

Cloud Based IVR has given a refreshing change to the world of IVR, which had gown. With this, there is hope that an impressive and innovative telephony application will come up, which will have the capacity to take care of genuine issues and serve the distinct population.

Features Of Cloud Based IVR:

Call Recording

All outbound and inbound calls can be recorded for various reasons by the use of this optional feature. The purpose of recording a call may include: customer service, compliance, creation of audit trail. The system can be set to record all or few select calls as well as record on demand. The recordings and their details can be accessed effortlessly through the portal.

Auto Attendant

This feature allows you to give the callers a huge range of call routing for all the dimensions of your business. You can also make announcements to inform callers about stuff like website addresses, hour of opening etc.

Web-based portal which is easy to use

Via the web-based portal, this feature provides access to a huge range of features of call handling. An easy access is provided, through a dashboard, to a huge amount of information like voice mails, call history or call recordings. In order to ensure that effective handling of calls, personalized settings are easy to create.

Administrator Interface

A huge range of capabilities of administration is provided by cloud telephony, which also includes freedom to staff for effective and quick control of calls. The process of setting up is simple and you have the authority to retain control of features of individual users or give control to the staff.

The advantages that cloud-based IVR can bring to your business.

Flexibility – The entire system functionality and operation is managed by the vendors, which means that your company is not to worry about any technical issues and problems. Cloud-based IVR systems are fully integrated systems, thus very simple in usage and will appeal to many businesses.

Call management features – A great feature allowing to have a full control over receipt and forwarding of incoming phone calls. The system can be configured the way that when your main phone is not reachable, your calls can still be transferred to another number that is available. With some IVR systems using another exciting feature is also possible: it is possible to ring several phones simultaneously, let’s say office and cell ones.

Call routing – This feature may be set for routing calls according to the preferred timeline. Calls received outside of the set time-frame may be forwarded to ringless voicemail drops or IVR. This is a great feature especially for small companies, where each missed call may be equal to a lost customer.

Monitoring tools – Some cloud based IVR interfaces enable employee monitoring during important phone calls. Here supervisors may give additional instructions or advice to the employee without being heard by the other party. Your Privacy is important!

Self-directing – Allowing users to self-direct their calls to the desired number or extensions is another user-friendly solution cloud-based IVR systems may boast about.

Cloud-based IVR may be a wise solution for companies which strive for better business communications to keep the whole team connected in real-time and without any limitations.

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In recent times, one might have heard the phrase “Cloud Based IVR”. However, what does it exactly imply? What importance does it have in the field of interactive voice response (IVR)? From the purpose of IVR, IVR Hosting service or Hosted IVR, which permits users to layout and install telephony...